Privacy Policy

Our Commitment to Your Privacy

bha99 is Bangladesh's trusted online gaming destination, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take the privacy and security of every user's personal data with the utmost seriousness. This Privacy Policy sets out in clear terms what information we collect, why we collect it, how it is used, and the rights you hold as a bha99 member.

By accessing or using the bha99 platform — including our cricket betting, live casino, slots, baccarat, and table game services — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We encourage all users to review this document periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations.

Information We Collect

When you register for a bha99 account or interact with our platform, we may collect the following categories of personal information. We collect only what is necessary to deliver a secure, compliant, and enjoyable gaming experience for our users across Bangladesh.

• Identity information: full name, date of birth, and a government-issued identification document to verify that you are aged 21 or older, as required for responsible gaming.
• Contact information: email address, mobile phone number, and residential address (city or district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or Barisal).
• Financial information: payment method details such as bKash wallet number, Nagad account number, Rocket account details, Upay details, or bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank — used strictly for processing deposits and withdrawals.
• Technical information: IP address, device type, operating system, browser type, referring URLs, and session data collected automatically when you visit or use the bha99 platform.
• Gaming activity: betting history, game preferences, transaction logs, and account activity, used to provide personalised recommendations and to meet responsible gaming obligations.

How We Use Your Information

The personal information collected by bha99 is used exclusively for the following legitimate purposes. We do not engage in profiling for commercial advertising purposes, and we do not share your data with marketing agencies or data brokers.

• Account creation and management: to register your bha99 account, verify your identity, and manage your profile and preferences securely.
• Transaction processing: to handle deposits and withdrawals via your chosen payment method, whether bKash, Nagad, Rocket, Upay, or a local bank, quickly and accurately.
• Platform improvement and personalisation: to analyse usage patterns, enhance game offerings including cricket betting and slots, and tailor your in-platform experience based on your preferences.
• Legal compliance and fraud prevention: to meet our obligations under applicable laws, to detect fraudulent activity, and to enforce our Terms and Conditions where necessary.
• Customer support: to respond to your enquiries, resolve account issues, and provide assistance through our support channels — all communications handled in English.

Sharing Your Information

bha99 does not sell, rent, or trade your personal information to any third party. We treat your data as confidential and share it only in the limited circumstances described below. Any third party that receives your data from us is contractually bound to use it solely for the agreed purpose and to protect it with equivalent security standards.

We may share your information with the following categories of recipient:

• Payment processors: entities such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard that facilitate deposit and withdrawal transactions on the bha99 platform.
• Technology and service providers: companies that assist us in operating the bha99 platform, including cloud hosting providers, game platform providers such as Pragmatic Play and Evolution Gaming, and cybersecurity services — all bound by strict data processing agreements.
• Legal and regulatory authorities: where we are required by law, court order, or lawful governmental authority to disclose your information. In such cases, we will disclose only the minimum amount of data required to satisfy the legal obligation.

Data Security

bha99 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions, ensuring that information exchanged between your device and our servers remains private at every step of the journey.

Access to your personal data is restricted on a strict need-to-know basis within bha99. Our team members who handle personal data are trained in data protection best practices and are contractually bound by confidentiality obligations. We regularly review and update our security protocols to address emerging threats and maintain the highest possible standard of data protection for our players in Bangladesh.

Cookies and Tracking Technologies

bha99 uses cookies and similar tracking technologies to enhance the functionality, security, and performance of our platform. A cookie is a small text file placed on your device when you visit our website. The types of cookies we use include:

• Essential cookies: required for the bha99 platform to function properly, including session management, login authentication, and security features. These cannot be disabled without affecting your ability to use our services.
• Analytical cookies: used to understand how users navigate the bha99 platform — for example, which game categories (cricket betting, live casino, slots) are most popular — so we can continuously improve the user experience.
• Preference cookies: remember your platform settings and preferences, such as your preferred game language or display options, so you do not need to reconfigure them on every visit.

You may disable non-essential cookies at any time through your browser's settings or privacy controls. Please note that disabling essential cookies may limit your ability to use certain features of the bha99 platform. We do not use cookies to track your activity across third-party websites.

Your Rights and Choices

As a bha99 user, you hold meaningful rights with respect to your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the following rights, please contact our support team using the email address listed in the Contact Us section of this policy.

• Right of access: you may request a copy of the personal data bha99 holds about you at any time.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: you may request that we delete your personal data, subject to any legal retention obligations we are required to fulfil.
• Right to restrict processing: you may request that we temporarily limit how we process your data while a dispute or complaint is being resolved.
• Right to object: you may object to certain uses of your data, including any direct marketing communications from bha99, and we will cease that specific use promptly.

We will aim to respond to all data rights requests within 30 days. Where a request is complex or requires additional verification, we will inform you of any reasonable extension to that timeframe.

Third-Party Services and Links

The bha99 platform integrates with a range of third-party service providers in order to deliver a full gaming experience. These include game studios and providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, as well as payment infrastructure partners including bKash, Nagad, Rocket, and Upay. Each of these providers operates under its own privacy policy and data practices.

bha99 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party service with which you interact through our platform. We do not control the data practices of third parties, and this Privacy Policy does not extend to their operations.

Data Retention

bha99 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as we are required to retain it under applicable law. In general, account data is retained for the duration of your active bha99 membership and for a reasonable period thereafter in order to resolve any disputes, investigate complaints, or comply with legal obligations.

Financial transaction records are retained for a minimum of five years in compliance with anti-money-laundering and financial record-keeping requirements. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you personally.

Children's Privacy and Age Restriction

bha99 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older, in line with responsible gaming standards applicable to the Bangladesh market. We do not knowingly collect, use, or store personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal information on our platform, we will immediately suspend that account and securely delete all associated data. If you are a parent or guardian and believe your child may have accessed bha99, please contact us immediately at [email protected] so we can take appropriate action without delay. 21+ only.

Changes to This Privacy Policy

bha99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users by email or by displaying a prominent notice on the bha99 platform. The updated policy will take effect from the date it is published on this page. The 'Last updated' date at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how bha99 protects your personal information. Continued use of the bha99 platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bha99 handles your personal data, our support team is here to help. We are committed to addressing all privacy-related enquiries in a timely, professional, and transparent manner.

You may reach our support team by email at [email protected]. Please note that this email address is provided as plain text and is not a clickable link. All privacy enquiries received at this address will be handled with strict confidentiality and responded to within 5 business days.